Negotiation Skills Course

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this course, participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than they feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Course curriculum

  • 1

    Module 1: Getting Started

    • Course Objectives
  • 2

    Module 2: Understanding Negotiation

    • The Three Phases

    • Skills for Successful Negotiating
  • 3

    Module 3: Getting Prepared

    • Establishing Your WATNA and BATNA

    • Identifying Your WAP

    • Identifying Your ZOPA

    • Personal Preparation
  • 4

    Module 4: Laying the Groundwork

    • Setting the Time and Place

    • Establishing Common Ground

    • Creating a Negotiation Framework

    • The Negotiation Process
  • 5

    Module 5: Phase One - Exchanging Information

    • Getting off on the Right Foot

    • What to Share

    • What to Keep to Yourself
  • 6

    Module 6: Phase Two - Bargaining

    • What to Expect

    • Techniques to Try

    • How to Break an Impasse
  • 7

    Module 7: About Mutual Gain

    • Three Ways to See Your Options

    • About Mutual Gain

    • What Do I Want?

    • What Do They Want?

    • What Do We Want?
  • 8

    Module 8: Phase Three - Closing

    • Reaching Consensus

    • Building an Agreement

    • Setting the Terms of the Agreement
  • 9

    Module 9: Dealing with Difficult Issues

    • Being Prepared for Environmental Tactics

    • Dealing with Personal Attacks

    • Controlling Your Emotions

    • Deciding When It's Time to Walk Away
  • 10

    Module 10: Negotiating Outside the Boardroom

    • Adapting the Process for Smaller Negotiations

    • Negotiating via Telephone

    • Negotiating via Email
  • 11

    Module 11: Negotiating on Behalf of Someone Else

    • Choosing the Negotiating Team

    • Covering All the Bases

    • Dealing with Tough Questions
  • 12

    Wrapping Up

    • Lessons Learned

    • Completion of Action Plans and Evaluations