Interpersonal Skills Course

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course curriculum

  • 1

    Module 1: Getting Started

    • Course Objectives
  • 2

    Module 2: Verbal Communication Skills

    • Listening and Hearing: They Aren't the Same Thing

    • Asking Questions

    • Communicating with Power
  • 3

    Module 3: Non-Verbal Communication Skills

    • Body Language

    • The Signals You Send to Others

    • It's Not What You Say, It's How You Say It
  • 4

    Module 4: Making Small Talk and Moving Beyond

    • The Four Levels of Conversation
  • 5

    Module 5: Moving the Conversation Along

    • Asking for Examples

    • Using Repetition

    • Using Summary Questions

    • Asking for Clarity and Completeness
  • 6

    Module 6: Remembering Names

    • Creating a Powerful Introduction

    • Using Mnemonics

    • Uh-Oh I've Forgotten Your Name
  • 7

    Module 7: Influencing Skills

    • Seeing the Other Side

    • Building a Bridge

    • Giving In Without Giving Up
  • 8

    Module 8: Bringing People to Your Side

    • A Dash of Emotion

    • Plenty of Facts

    • Bringing It All Together
  • 9

    Module 9: Sharing Your Opinion

    • Using I-Messages

    • Disagreeing Constructively

    • Building Consensus
  • 10

    Module 10: Negotiation Basics

    • Preparation

    • Opening

    • Bargaining

    • Closing
  • 11

    Module 11: Making An Impact

    • Creating a Powerful First Impression

    • Assessing a Situation

    • Being Zealous without Being Offensive
  • 12

    Wrapping Up

    • Words from the Wise

    • Lessons Learned

    • Completion of Action Plans and Evaluations