Facilitation Skills Course

Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills Course can help any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Course curriculum

  • 1

    Module 1: Getting Started

    • Workshop Objectives
  • 2

    Module 2: Understanding Facilitation

    • What is Facilitation?

    • What is a Facilitator?

    • When is Facilitation Appropriate?
  • 3

    Module 3: Process vs. Content

    • About Process

    • About Content

    • A Facilitator's Focus
  • 4

    Module 4: Laying the Groundwork

    • Choosing a Facilitated Approach

    • Planning for a Facilitated Meeting

    • Collecting Data
  • 5

    Module 5: Tuckman and Jensen's Model of Team Development

    • Stage One: Forming

    • Stage Two: Storming

    • Stage Three: Norming

    • Stage Four: Performing
  • 6

    Module 6: Building Consensus

    • Encouraging Participation

    • Gathering Information

    • Presenting Information

    • Synthesizing and Summarizing
  • 7

    Module 7: Reaching a Decision Point

    • Identifying the Options

    • Creating a Short List

    • Choosing a Solution

    • Using the Multi-Option Technique
  • 8

    Module 8: Dealing with Difficult People

    • Addressing Disruptions

    • Common Types of Difficult People and How to Handle Them

    • Helping the Group Resolve Issues on Their Own
  • 9

    Module 9: Addressing Group Dysfunction

    • Using Ground Rules to Prevent Dysfunction

    • Restating and Reframing Issues

    • Getting People Back on Track
  • 10

    Module 10: About Intervention

    • Why Intervention May Be Necessary

    • When to Intervene

    • Levels of Intervention
  • 11

    Module 11: Intervention Techniques

    • Using Your Processes

    • Boomerang it Back

    • ICE It: Identity, Check for agreement, Evaluate how to Resolve
  • 12

    Wrapping Up

    • Lessons Learned

    • Completion of Action Plans and Evaluations

    • Before you go...