Crisis Management Course

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training but practice.

With our Crisis Management course, you will understand that a crisis can occur at any time. You will develop the skills needed for certain negative events. Also, you will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Course curriculum

  • 1

    Module 1: Getting Started

    • Course Objectives

  • 2

    Module 2: Crisis

    • Internal Risks

    • External Risks

    • Aggression

    • Violence

    • Case Study

    • Module 2: Review Questions

  • 3

    Module 3: Workplace Violence

    • Threats

    • Damage

    • Psychological Acts

    • Physical Acts

    • Case Study

    • Module 3: Review Questions

  • 4

    Module 4: Myths

    • Violence Just Happens

    • It Is Uncommon

    • Problems Will Solve Themselves

    • It Is Not Possible to Prevent Violence

    • Case Study

    • Module 4: Review Questions

  • 5

    Module 5: Escalation

    • Threats

    • Stalking and Bullying

    • Injury

    • Death

    • Case Study

    • Module 5: Review Questions

  • 6

    Module 6: Concerning Behaviors

    • Disruptive

    • Emotional Abuse

    • Causes Anxiety

    • Examples of Behavior

    • Case Study

    • Module 6: Review Questions

  • 7

    Module 7: Domestic Violence Indicators

    • Disruptive Calls

    • Poor Concentration

    • Bruising

    • Absences

    • Case Study

    • Module 7: Review Questions

  • 8

    Module 8: Triggers of Workplace Violence

    • Reprimands and Terminations

    • Financial Strain

    • Loss of Loved One

    • Perceived Slights

    • Case Study

    • Module 8: Review Questions

  • 9

    Module 9: Conflict Dangers

    • Triggers

    • Action Point

    • Flashpoint

    • Identify

    • Case Study

    • Module 9: Review Questions

  • 10

    Module 10: Response

    • Note Areas of Concern

    • Discuss It

    • Report It

    • Report Extreme Cases to HR/ Tip Line

    • Case Study

    • Module 10: Review Questions

  • 11

    Module 11: Strategies

    • Policies

    • Programs

    • Emergency Procedures

    • Train Employees

    • Case Study

    • Module 11: Review Questions

  • 12

    Wrapping Up

    • Words from the Wise

    • Lessons Learned

    • Completion of Action Plans and Evaluations