Business Etiquette Course

This course examines the basics, most importantly to be considerate of others, dress/ appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/ small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Course curriculum

  • 1

    Module 1: Getting Started

    • Workshop Objectives
  • 2

    Module 2: Understanding Etiquette

    • Etiquette Defined

    • The Importance of Business Etiquette
  • 3

    Module 3: Networking for Success

    • Creating an Effective Introduction

    • Making a Great First Impression

    • Minimizing Nervousness

    • Using Business Cards Effectively

    • Remembering Names
  • 4

    Module 4: The Meet and Greet

    • The Three-Step Process

    • The Four Levels of Conversation
  • 5

    Module 5: The Dining in Style

    • Understanding Your Place Setting

    • Using Your Napkin

    • Eating Your Meal

    • Sticky Situations and Possible Solutions
  • 6

    Module 6: Eating Out

    • Ordering in a Restaurant

    • About Alcoholic Beverages

    • Paying the Bill

    • Tipping
  • 7

    Module 7: Business Email Etiquette

    • Addressing Your Message

    • Grammar and Acronyms

    • Top 5 Technology Tips
  • 8

    Module 8: Telephone Etiquette

    • Developing an Appropriate Greeting

    • Dealing with Voicemail

    • Cell phone Do's and Don'ts
  • 9

    Module 9: The Written Letter

    • Thank You Notes

    • Formal Letters

    • Informal Letters
  • 10

    Module 10: Dressing for Success

    • The Meaning of Colors

    • Interpreting Common Dress Codes

    • Deciding What to Wear
  • 11

    Module 11: International Etiquette

    • General Rules

    • Important Points

    • Preparation Tips
  • 12

    Wrapping Up

    • Lessons Learned

    • Completion of Action Plans and Evaluations

    • Before you go...